Customer Service (Mon - Fri, from 9am - 4pm)

+39 06 87153129

service@vitaina.bio

Free delivery for orders worth 50€ or more

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Customer service (Mon – Fri, from 9am – 4pm)

+39 06 87153129

service@vitaina.bio

Free delivery for orders worth 50€ or more

Search

Cancellation Policy

The customer has the right to withdraw from this contract within fourteen days without having to indicate the reasons.

The withdrawal deadline is fourteen days:

  1. In the case of a purchase contract, this term starts from the day on which the customer or a third party indicated by him, other than the shipper, enters or has come into possession of the products.
  2. In the case of a contract referring to several products ordered under a single order, but which are shipped separately, the term starts from the day on which the customer or a third party indicated by him, other than the shipper, enters or has entered in possession of the last product.
  3. In the case of a contract for the regular delivery of products in a given period of time, this term starts from the day on which the customer or a third party indicated by him, other than the shipper, enters or has come into possession of the first product.

 

To exercise the right of withdrawal, it is necessary to contact us (Vitaina Italia S.r.l., Via Colli San Paolo 7/E, IT-04011 Aprilia (LT)) informing us, by means of an unequivocal declaration (eg postal communication or e-mail ), of their willingness to withdraw from the contract.

For this purpose, it is possible to use the attached withdrawal form.

The deadline for exercising the right of withdrawal will be considered met if the related communication is sent before the deadline expires.

Consequences of withdrawal

In case of withdrawal from this contract, we are obliged to return all payments received by us, including shipping costs (with the exclusion of additional costs resulting from the choice of a shipping method other than the standard delivery we offer), with immediate effect and in any case no later than fourteen days from the date of receipt, from our side, of the communication relating to the withdrawal from this contract. For the refund we will use the same payment method used by the customer for the original transaction, except as otherwise agreed; in no case will the customer be charged for reimbursement. It is our faculty to refuse to proceed with the reimbursement until we receive it,

The customer must immediately, and in any case not later than fourteen days from the day of the communication of the intention to exercise the right of withdrawal, to send or deliver the products to the address

Vitaina Italia S.r.l.
Via Colli San Paolo 7/E
IT-04011 Aprilia (LT)

The deadline will be considered met if the products are shipped by the customer within fourteen days.

The customer will be asked to compensate for any loss of value of the products exclusively in the event that this loss of value is due to an unnecessary contact of the customer with the products, to verify the status, characteristics, and function of the products themselves.

 

WITHDRAWAL FORM

If you wish to exercise the right of withdrawal, complete the following form and send it to:
Vitaina Italia S.r.l.
Via Colli San Paolo 7/E
IT-04011 Aprilia (LT)

 

I hereby communicate / inform (*) my / our intention to withdraw from the contract by me / us (*) stipulated concerning the purchase of the following products (*) / the supply of the following services (*)

– Ordered on (*) / received on (*) ______________________________

– Name of the user (s): ______________________________

– Order number: ______________________________

– Address of the user (s):

______________________________

______________________________

______________________________

– Signature of the user / users (only in the case of paper communication):

______________________________

– Date:

(*) Please tick the non-applicable options.