Shipping & Handling
We have invested a lot of time in the selection of our logistics partners, to guarantee our customers an efficient and reliable service that allows them to trace the parcel from the moment of departure from our warehouse to delivery. Contact us for more information on our delivery service, Customer Service is at your disposal!
Orders received before 12.30 are generally processed on the afternoon of the same day, orders received after 12.30 are processed the next day. Deliveries are made by ground transportation within the next 24/48 hours (excluding weekends and holidays). In the event that there is a problem with the courier during transport and the package does not arrive at its destination within the set time limits, please notify us promptly: we will try to resolve the situation as soon as possible!
Warning: do not contact us before the time limits have elapsed, as the data necessary to be able to take the appropriate measures would not yet be available.
* Please note: it is not possible to provide a guarantee on the processing and delivery times, because the variables involved are different and unexpected events may occur due to force majeure. Especially once you have entrusted your order to the courier, it is not possible to determine and guarantee a precise delivery time. What we guarantee is our absolute commitment to process your order within 24 hours (except holidays) from the date of receipt of the same but it is obvious that in the event of strikes, weather events, special holidays, warehouse inventories, transfers of headquarters, changes to information systems, etc. there may be delays of several days in the fulfillment of orders. In these cases, however, extensive communication is always given on the site.
More information on delivery
Upon arrival at the destination, the courier asks the person who receives the package for a signature for delivery. If the signatory person is different from the customer whose name appears in the delivery address, the latter still remains responsible for the package and any costs associated with it. Courier delivery times are indicatively from 8.30 to 18 and it is necessary to be available at these times, as it is not possible to choose a fixed delivery time. If there is no availability during these times, it is necessary to request a deposit or to ask for confirmation at work, relatives, friends, etc.
Before signing the courier’s receipt, please carefully check the package packaging and, if it appears damaged in any way, write next to your ‘damaged’ or ‘subject to inspection’ signature. If even the goods inside the package have been damaged, inform us within 24 hours of receiving the package and we will collect and replace the damaged items within the terms of a new delivery. We can NOT accept complaints if only your signature appears on the delivery note without further notification.
It may happen that delivery is delayed due to force majeure, Vitaina Italia S.r.l. does not take responsibility for such delays if due to situations that occur after the package has left our warehouse (strikes, snow, blocks, etc.).
If the courier does not find anyone at the delivery address, he will take care of leaving a message with the instructions so that you can get in touch with his company directly. If the package is returned to us because there has been no contact on your part, you will be charged for the related transport costs.
Shipping costs are free for orders with an amount equal to or greater than € 50;
Shipments to Livigno (cap 23030) and Campione d’Italia (cap 22060) are subject to charges relating to customs operations which will be communicated in addition to what is calculated in the cart and always before sending the order.
* For orders that require sending multiple parcels or weighing more than 10 kg, you will be contacted by the Customer Service to find out the shipping methods and costs.